EdgeStar Extreme Cool 12,000 BTU Portable Air Conditioner Review

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(More customer reviews)I bought an EdgeStar 13,000 btu portable a/c unit for about $550 just three years ago, and it has already broken. I've called their customer service number about 6 times, and have only spoken to someone twice. Their message to me was that I'm SOL: your unit is broken, we don't know what's wrong with it, and there is no one in your area we know of who can fix it.
By the way, I live in Boston, which is notable for two reasons: it's not a particularly taxing area on air conditioners, as they typically only need to run 3 months out of the year, and IT'S A CITY! How is there no one to service EdgeStar a/c units in the entire city??? Don't believe me? Think I'm just one angry customer? Look around the web; see what's said about them on various message and consumer watchdog sites. I googled "edgestar repair" and found that the 4th link listed belonged to [...]. Bad sign. And before you buy, do yourself a favor and check their website (www.edgestar.com). Look for yourself for any indication on where in your area you can get one of their units fixed. Then call their customer service line (866-319-5473) and ask one (and I think there is only one) of their representatives where you can get one of their a/c's fixed in your area. Good luck!
As of the middle of last week, my EdgeStar a/c is only spitting hot air, while my two other window a/c units (5 and 10 years old and NOT EdgeStar) both still work. I spent about as much on my other two units combined as my EdgeStar. Oh, and by the way, I almpst forgot to mention that a few weeks before it broke completely, its evaporator function failed (the one which is supposed to expel the moist air from inside the room outside through the unit's hose) and overnight ruined several planks in my hardwood floor. Good news is after it broke entirely, it's been off and so no longer leaking, so my floor had dried out and partially recovered. I suspected this final failure might be due to a hari kari function of the unit--i.e. if it fails in any aspect of its functioning it honorably self-destructs--but so far I can find no mention of this in the manual. Still, I'm willing to give EdgeStar the benefit of the doubt on this one. Thanks, EdgeStar!
Finally, I'll soon be posting a 40 lb EdgeStar paperweight on ebay. Bidding sarts at $5 plus s&h. So, I guess the moral of my message to you, prospective buyer, is

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Simply put, based on our independent testing and customer feedback, the EdgeStar Extreme Cool line of portable air conditioners offer the perfect combination of cooling power, quality and style - a combination unmatched by any other unit on the market. A

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